Policy Reminder for Visiting the Practice

We kindly request at this time … 

That one person attends appointments with their pet to help staff and clients maintain social distancing. 

If social distancing is not possible in the waiting room, please make use of our nurse consulting room to wait, or let us know you have arrived and wait in your car until we indicate it is safe to enter.

If you have any symptoms similar to that of a cold or flu we ask that you telephone us for help (01404 823423) and advice and do not come into the practice.  Together we will work on a solution for your pet. We are ready and happy to help! 

If you are self isolating, or worried about coming into the practice, please call us from your car to let us know that you have arrived and we can collect your animal for you or dispense medication.

Please make sure if you are attending an appointment or visiting the practice you use the hand gel sanitiser on reception or disinfectant soap in the public wash area before any interactions with the staff. 

Do not be alarmed if staff are wearing protective clothing during consultations. All our staff are in good health, they are simply protecting themselves.

We do ask that you respect our staff. We are all still here and ready and willing to work, please make this as easy as possible for us to continue. 

If we all work to protect each other, we can protect your pets for as long as we can. 

Thank you so much, we are grateful for your support, kindness and compassion.


Be safe and be kind, The Polsloe and Cranbrook Team