COVID – 19 Update

Update on Practice Protocol following the Prime Minister’s announcement that the majority of lockdown rules and regulations will end on 19th July 2021.

We know that the past 18 months have been incredibly difficult for everyone. Your support and understanding during this time has been incredibly humbling and gratefully received. 

As a family run business it is a priority of ours to ensure the safety of our practice family – staff, clients and our beloved patients. 

This is why we have made the decision that our current protocols will remain in place, with the majority of our workload remaining socially distanced/contactless. 

Most of our staff are young people who have not received 2 vaccinations. Until all our staff have received both Covid – 19 vaccinations and have had sufficient time to build immunity, we will keep measures in place to support and protect them.

As an ‘Essential Business’ our practice has remained open throughout every national lockdown. Our staff have worked tirelessly to provide care for pets while creating a safe environment for our clients, especially the more vulnerable amongst us. 

Under the RCVS Code of Professional Conduct, we are obliged to ‘take steps to provide 24-hours emergency aid & pain relief’.

In order for us to continue to do so, we need to limit the risk of infection for our staff until they have received both vaccinations. 

If our team is drastically reduced in size due to infection or having to self isolate, we will be forced to reduce the services we offer and the number of patients we can see. This will put animal’s lives and welfare at risk. 

As a ‘Nurse Training Practice’ we have very young nurses on staff who have moved away from home to complete their placement. We have a moral obligation to them and their families to keep them as safe as possible during this time, this is something we take very seriously. The Veterinary industry is a tough and tiring profession at the best of times, no one deserves to feel at risk while working.

We know that the vast majority of our clients are respectful and thoughtful when they interact with our staff. Many of you have known our team for many years. We are sure that you can understand our strong belief that they deserve to feel safe and secure at work.

During this time, we assure you that we are making plans and putting measures in place in order to welcome you back into the practice at a time when we can assure your safety as well as the safety and security of our staff. 

We have always tried to be flexible where possible and put safe plans and protocols in place so that we can be there for our clients when they need us most.

Our staff will still be greeting you at the door in masks or visors and we will still be offering in clinic appointments for cases of a  more sensitive nature.

We completely understand that it is difficult for you to not be present with your pet during consultations. However, we assure you all – as pet owners ourselves – that they are given an enormous amount of respect, love and care. We will endeavour to continuously improve our communication with you in order for you to be a part practice life. 

We hope that you respect our stance and understand that a great deal of thought has gone into this decision. 

Policy Reminder for Visiting the Practice

We kindly request at this time … 

That one person attends appointments with their pet to help staff and clients maintain social distancing. 

If social distancing is not possible in the waiting room, please make use of our nurse consulting room to wait, or let us know you have arrived and wait in your car until we indicate it is safe to enter.

If you have any symptoms similar to that of a cold or flu we ask that you telephone us for help (01404 823423) and advice and do not come into the practice.  Together we will work on a solution for your pet. We are ready and happy to help! 

If you are self isolating, or worried about coming into the practice, please call us from your car to let us know that you have arrived and we can collect your animal for you or dispense medication.

Please make sure if you are attending an appointment or visiting the practice you use the hand gel sanitiser on reception or disinfectant soap in the public wash area before any interactions with the staff. 

Do not be alarmed if staff are wearing protective clothing during consultations. All our staff are in good health, they are simply protecting themselves.

We do ask that you respect our staff. We are all still here and ready and willing to work, please make this as easy as possible for us to continue. 

If we all work to protect each other, we can protect your pets for as long as we can. 

Thank you so much, we are grateful for your support, kindness and compassion.

 

Be safe and be kind, The Polsloe and Cranbrook Team 

New Opening Times

Pet of the Month – Fergal

   

Our pet of the month is a tribute to a wonderful Cat – Fergal. Although Fergal has sadly left us, this does not mean we cannot take a moment to celebrate what a fantastic boy he was.

Fergal was diagnosed with cardiac condition over a year ago and during his many visits and hospitalisations he proved to be an amazing patient.

He was so comfortable and happy, in fact, he purred so much that we found it incredibly difficult to take respiratory parameters!

His easy demeanour gave us a false sense of confidence – we all thought we had suddenly perfected the art of giving cats tablets – not an easy thing to do! However, it was just that Fergal was super and a true gentleman/cat.

Fergal settled in so well and would settle beautifully in his kennel and give us an enormous amount of affection. He managed to maintain his lovely nature while battling with his condition.

When you really think about it, the bond that we have with our pets is remarkable. We cannot converse with words, but we still manage to communicate and bond in the most miraculous of ways. We couldn’t speak to Fergal, but this didn’t stop him from demonstrating love and affection and showing a real sense of character. He was a loving creature who had the perfect combination of gentle tenderness and courageous grit. If only we could all be a bit more like him. We will miss him, but we are truly glad to have got to know such a handsome, beautiful cat.

Thank you to his loving parents for the wonderful pictures.

                       

                      

 

Superstar – Dori

Dori became part of the Cranbrook family a few years ago, suffering with a chronic skin condition. Her story is a simple one; one of everyday struggles that many pet owners face. She and her family have faced these roadblocks with determination and ease.

We think Dori’s lovely nature and her owners fantastically proactive mindset make them superstars.

Dori’s family not only implemented a diet trial recommended by Tom – not an easy thing for any owner – especially a cat owner; but, earlier this year, they teamed up with Tom once again to manage her newly diagnosed diabetes. The treatment involves injecting Dori twice a day with insulin, bringing her into the practice regularly for blood tests and undergoing a weight loss regime. Unlike their canine friends – it is slightly more difficult to get cats to exercise and they cannot go without food as long as dogs do. Therefore, any diet changes need to be monitored closely as any sign of anorexia needs to be dealt with immediately.

However, the family dealt with this swiftly and with great success. They worked with their vet to make sure Dori had the best chance. We cannot stress enough that the relationship between patient, client and vet is so, so important.

Dori’s stoicism and her parents determination and positivity makethem superstars! Well done.

Superstar – Mickey

Mickey was brought into us by one of our clients after being found abandoned in a nearby depot. Mickey was in very bad shape, not only in bad condition and underweight for a kitten of his age (approximately 5 weeks old) he was also suffering from conjunctivitis and a serious viral condition.

We immediately placed Mickey in our isolation ward and he was nursed intensively by our staff. This sweet little kitten was barrier nursed and cared for daily, allowing him to have the love and affection he deserved, as well as the treatment his condition required.

If Mickey had not been brought to us straight away he most certainly would not have been able to survive. We are indebted to our lovely, responsible clients who brought Mickey in and we are overjoyed that they are now his new family! Mickey was discharged several weeks later and is enjoying a life that he deserved, in a happy home.

This is story that not only involves superstar Mickey – but also his amazing new parents who found him, sought help for him and gave him his best possible life.

We think this is pretty special indeed.

‘Get to know…’ Hannah Clatworthy

We have had 3 amazing students from Hartpury College – Emily, Molly and Hannah. They are nearing the end of their year long placement and we will be extraordinarily sad to see them go. It has been a privilege to see them grow and develop as student nurses – they will be a credit to their profession & we are enormously proud of them. We can only hope that they will be proud of all they have accomplished. 

We thought that it would be fantastic to get to know these amazing ladies a little better.

We started with Emily, then Molly and we now end on Hannah.

 

‘Get to know…’ Molly Rochester

We have had 3 amazing students from Hartpury College – Emily, Molly and Hannah. They are nearing the end of their year long placement and we will be extraordinarily sad to see them go. It has been a privilege to see them grow and develop as student nurses – they will be a credit to their profession & we are enormously proud of them. We can only hope that they will be proud of all they have accomplished. 

We thought that it would be fantastic to get to know these amazing ladies a little better.

We started with Emily, now you can get to know Molly!

‘Get to know…’ Emily Armstrong Haines

We have had 3 amazing students from Hartpury College – Emily, Molly and Hannah. They are nearing the end of their year long placement and we will be extraordinarily sad to see them go. It has been a privilege to see them grow and develop as student nurses – they will be a credit to their profession & we are enormously proud of them. We can only hope that they will be proud of all they have accomplished. 

We thought that it would be fantastic to get to know these amazing ladies a little better.

We start with Emily.